Returns & Repairs

30-day money-back guarantee

When you shop on timemoto.com, you enjoy a 30-day money-back guarantee on all items (excluding software). During this time, you can return an item purchased from our online store for a full refund, without stating a reason. You can submit the return with our return request form.

Please note that shipping costs will not be refunded and that you are responsible for the costs and risks of returning the item back to us.

Please also note that certain limitations apply to this guarantee; we encourage you to familiarize yourself with these requirements prior to delivery:

• The item must be unused.

• There must be no visible damage or signs of use.

• The product and all accessories, manuals and packaging must be returned in their original state.

• The 30-day money-back guarantee does not apply to the Cloud Plans.

We may reduce or decline your refund if the item has been used or damaged (either by you or on its journey back to us) or is incomplete (e.g. manuals, cables, adapters, packaging, etc. are missing).

In practical terms, this means you may inspect an item to determine its suitability, but you may not use it; any action that renders the item “used” voids your right to the 30-day money-back guarantee.

Once we receive your return, we will refund your purchase amount within 30 days (subject to the limitations above). If you paid with a credit card, the refund will be credited to your card.

Defective on Arrival Policy

We offer a 7-day DOA (Defective on Arrival) policy. If a product you’ve purchased becomes defective within 7 days of receipt, we will send you a new one, completely free of charge. Simply notify us within the 7-day period and, after approval, submit a return request. We will pick up the defective product and deliver a new one at no cost to you.

Please note that the defective goods must be returned in their original packaging. Items returned without their original packaging cannot be accepted under the Defective on Arrival policy; they will be sent for repair under warranty instead.

After the 7 days Defective on Arrival period has passed, the standard warranty terms will apply.

Return instructions

The return request process

1. Go to www.timemoto.com and log in to your TimeMoto account (or create one, if you don’t already have one).

2. If you purchased your item at timemoto.com, go to your order history and click on the “return request” option. Complete the form to submit your request.

3. If you purchased your TimeMoto product from one of our authorized dealers, go to “My returns” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)

We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include a NO Return label unique RMA number. Please wait for these instructions before returning your product to us; without the NO return label RMA number, we cannot accept your return.

Return instructions

The return request process

1. Go to www.timemoto.com and log in to your TimeMoto account (or create one, if you don’t already have one).

2. If you purchased your item at timemoto.com, go to your order history and click on the “return request” option. Complete the form to submit your request.

3. If you purchased your TimeMoto product from one of our authorized dealers, go to “My returns” and fill in the form to submit your request. (You will need your purchase invoice or receipt for this.)

We will contact you by e-mail as quickly as we can with further instructions on how to return your product. These instructions will include a NO Return label unique RMA number. Please wait for these instructions before returning your product to us; without the NO return label RMA number, we cannot accept your return.

Return Shipping costs

If you are returning an item under our Defective on Arrival policy, we will arrange to pick it up and pay the costs.

If you’re returning an item for any other reason, such as under the 30-day money-back guarantee or for repair, please note that you are responsible for paying the costs and bearing the risks of return shipment.

Certification

TimeMoto products intended for sale and use in worldwide markets comply with the applicable international requirements for product safety, electromagnetic compatibility (EMC), WEEE and RoHS. TimeMoto products are generally covered by some or all of the following certifications and declarations: CE (European Union EMC and Safety), FCC (North American EMI), UL (North American Product Safety), WEEE Directives (Waste Electrical and Electronic Equipment) and RoHS Directives.

See also the marks on the product label and/or retail box.

WEEE Regulations

TimeMoto is committed to manufacturing products that have a minimal impact on the environment. As part of this commitment, we embrace the WEEE European Directive. WEEE stands for Waste Electrical and Electronic Equipment. In line with WEEE objectives, our design process for each new product includes the following considerations:

• durability and long product life

• ease of disassembly and recycling

• identification of plastic material

• energy-saving features

• reduced use of hazardous substances

• use of recycled material and reuse of parts