Order & Payment

How to order

Step 1
Once you’ve found an item you’d like to buy, click the “Add to cart” button. The selected item will be added to your shopping cart. Click on proceed to checkout or the “Shopping cart” Icon at the top right of every page to visit your cart and adjust amounts or remove items. You can also continue shopping and return to your cart later.

Step 2
When you’re ready to check out, click “proceed to checkout” in your shopping cart.

• If you already have a TimeMoto account, log in with your e-mail address and password. Your billing address and other information will be automatically filled in for you.

• If you don’t have a TimeMoto account, click on “Continue as guest” and fill in the requested information. (In a later step, you’ll have the chance to create an account and save this information for next time.)
  

Step 3
Select a shipping method. Options will vary according to your shipping location. 

Step 4
Select your payment method. Multiple different options will be made available according to your billing location.

Step 5
On the final page, you can review your order one last time and read our terms and conditions before you confirm your order. When you’re ready, click “Place your order”.

Step 6
After you’ve placed your order, you will be redirected to our payment service providers, where you will be guided through the final steps. After your payment is processed, you will be redirected back to timemoto.com. We will send you an order confirmation e-mail and start processing your order.

Checking Stock
We ship all our products from a central warehouse. To help you plan your order, we use a set of simple status symbols to indicate an item’s real-time stock level.
TimeMoto stock status symbols:
Green — The item is in stock and ready to ship! Orders placed before 16:00 CET are shipped the same day.

After you placed your order
Once you submit your order, we set aside the in-stock items you’ve bought. If any items are out of stock, we’ll hold your order until they arrive, then ship all your items together. If it ends up taking longer than expected for an out-of-stock item to arrive, we’ll contact you and ask you how you’d like to proceed. We can do one of three things for you:

1. Cancel the out-of-stock item and ship the remaining items right away.

2. Ship the in-stock items now and send the outstanding item as soon as it arrives.

3. Cancel your entire order.

Cancelling an order

• If you’d like to cancel an order that hasn’t shipped yet, please contact us as soon as possible.

• If you’d like to cancel an order that has already shipped, please refuse delivery at your door. UPS will then return the order to us, at which point we can cancel it and issue you a refund.

Create a TimeMoto account

Creating your account
When you place an order with TimeMoto.com, you have the option to create an account to store the billing and shipping information you’ve just entered for future orders. In addition to speeding up checkout, an account offers you the following benefits:

• Order tracking and history

• Extended product warranty

• Service and support claims filing

• Multiple saved billing and delivery addresses

Accessing your account
You can log in to your TimeMoto account at any time by clicking the “My Account” Icon at the top of every page. All your account information is automatically encrypted and sent over a secure connection.

Updating your account information
To update your account information, log in to your TimeMoto account at any time.

Account blocked after 4 incorrect login attempts
For your security, your account will be blocked for 30 minutes if the wrong password is entered four times in a row. To access your account, wait 30 minutes and try again, or use the “Forgot your password?” option to reset your password.

Forgot your password?
If you’ve forgotten your password, click here or on the link on the login screen. Enter your e-mail address and we’ll send you a link you can use to reset your password.

Payment methods

We offer the following payment methods for your convenience and never charge any transaction fees.

Credit cards
You can pay for your TimeMoto order using one of the following credit cards:

• VISA

• MasterCard

• American Express

We use a secure SSL connection during the checkout process, so your credit-card details are fully protected. After you enter your information, we will communicate with your credit-card issuer to process your payment smoothly and securely.

Bank transfer
You can also pay via bank transfer. A bank transfer is a payment done upfront. If you select this option during checkout, you will get a pop-up with the bank information and reference number that should be included in the transfer. You will also receive this information via email confirmation. Once the bank transfer is confirmed, your order will be shipped.

Apple Pay
If you have an Apple Pay account, you can pay for your TimeMoto order by using Apple Pay.
Apple Pay is a mobile payment and digital wallet service by Apple Inc. that allows users to make payments in person, in iOS apps, and on the web using Safari. It is supported on the iPhone, Apple Watch, iPad, and Mac. It is not available on any client device that is not made and sold by Apple. Apple Pay replaces your physical cards and cash with an easier, safer, more secure, and private payment method. 

Google Pay
If you have a Google Pay account, you can pay for your TimeMoto order by using Google Pay.
Google Pay is a digital wallet platform and online payment system developed by Google to power in-app, online, and in-person contactless purchases on mobile devices, enabling users to make payments with Android phones, tablets, or watches.

Payment security using SSL
Your privacy and protection are deeply important to us, and we go to great lengths to ensure the security of your information on our site. To protect your information during the ordering process, we use the Secure Sockets Layer (SSL). SSL is the industry-standard protocol for establishing a secure connection between computers on the Internet. The protocol encrypts all traffic and guarantees message integrity and sender and receiver authenticity. There are two ways to confirm that a secure SSL connection has been established:

• The website’s URL begins with “https://” rather than “http://”.

• You see a visual cue in your browser’s address bar, such as a lock icon or a green button (varies by browser).

These cues signify that your payment and personal data are protected. You can click on the lock icon or green button in your browser’s address bar to view the details of the SSL certificate, including its validity.

Our payment systems also meet the strict security standards of the Payment Card Industry Data Security Standard (PCI DSS). We meet or exceed the key PCI DSS requirements:

• We never use vendor-supplied defaults for passwords or other security parameters.

• We always encrypt cardholder data and sensitive information before it is transmitted.

• We maintain anti-virus software and firewalls to protect customer data.

• We restrict access to cardholder data to those who have a business need to know.

• We assign a unique ID to each person with computer access.

• We tightly control physical access to our systems infrastructure.

• We track and monitor all access to network resources and cardholder data.

• We routinely audit and improve our security systems, applications and processes.

Payment methods for the Cloud

Once registered with the Cloud, you can manage your payment plans from within the system. You can choose between 3 different Plans: Free Plan limited to 10 users, Essential Plan and Plus Plan. For more information on the different Cloud Plans, you can visit our Cloud plan page here. Once you have selected your Cloud Plan of choice you can choose to get billed Monthly or Annually with the following methods:

Credit cards
You can pay for your TimeMoto order using one of the following credit cards:

• VISA

• MasterCard

• American Express

Invoice
If you go for an annual billing period you can also pay by invoice, through bank transfer. This process will be explained within the Cloud application.

VAT policy

All the prices listed on our website are excluding VAT. As a European company, TimeMoto will apply VAT charges according to the rules and regulations of the European Union. For more information please visit the website of the European Union.

What does this mean for your order?

1. Orders that are placed in, or shipped to a county outside of the European Union, are exempted from VAT.

2. Companies based in Europe with a valid VAT number that is verified by TimeMoto are exempted from VAT.
   

3. Companies based in Europe without a valid and verified VAT number are charged the VAT percentage that is set by the country to which the order is shipped.

How we verify your VAT number:
When completing your order, please enter a valid VAT number in the required field. Your VAT number will immediately be checked by the VIES Validation Service If your VAT number is valid you can complete your order without being charged the VAT amount. If you do not enter a (valid) VAT number, you must pay the relevant VAT amount.

If the VIES database is not able to verify your VAT number, you can still complete your order without being charged with the VAT amount, but your order will be put on hold and manually checked by TimeMoto. If the supplied VAT number is invalid, an email will be sent to you with the request to either correct the provided number or pay the outstanding VAT amount.

Your VAT number can be invalid due to the following reasons:

1. The provided VAT number does not exist.
   Something small like a simple typo could make your VAT number appear invalid. Please check if you have entered all the digits correctly.

2. The provided VAT number is not valid for transactions between different EU countries.
   Some European countries such as Italy and Spain require an extra registration to activate the VAT number for international transactions within the EU. Please consult your local authorities to see if your VAT number is valid for cross-border EU transactions. If your VAT number has to be activated please wait until the number is processed to complete your order.

Please make sure to double-check your VAT number when placing your order on the TimeMoto website. If you require more information about the European VAT ruling, please visit their website. 

Deliveries to countries outside the EU always incur a 0% VAT rate. In addition to the copy of your invoice we send you by e-mail, we will add a copy to your shipment for customs use.

A VAT number is a unique number that is connected to a specific business entity. Basically, a change of a VAT number means a change of a business entity. If you create an account on the TimeMoto website and your purchases are of a corporate nature, please ensure that you register your account with your correct VAT number. Subsequent changes are no longer possible, as your account is linked to the VAT number you entered during your registration. A change in your VAT number is a change in your business entity, resulting in a change of your account on the TimeMoto website.